WARRANTY POLICY

LED Lamps

This document sets forth the warranty policy of the Signature LED Lighting (sales) organization from which you (‘Purchaser’) purchase your professional LED Lamps. This policy is applicable only to Signature branded professional LED lamps (‘Products’) purchased as from April 2018 within Europe. 


This warranty policy is subject to the provisions as set forth herein and is subject to the terms and conditions as attached to this document (‘Warranty Terms and Conditions’). 


This warranty policy only applies if referred to in a sales agreement between Signature and the Purchaser and it will replace the standard warranty clause provided in the Signature's general terms and conditions of sale.


a) Warranty policy 


Subject to the provisions as set forth in the Warranty Terms and Conditions and as set forth hereunder, Purchaser receives the warranty for the applicable period, as described in table 1 under here.


LED LAMPS WARRANTY

PERIOD


LED lamp life

50,000 hours / 3 Years


SLL15DFE

50,000 hours / 3 Years


SLL15DF/ MSE

50,000 hours / 3 Years


SLL15DF / EPE

50,000 hours / 3 Years


SLL15DF/EP/MSE

50,000 hours / 3 Years


SLL18BF/B

50,000 hours / 3 Years


SLL18BF/W

50,000 hours / 3 Years


SLL18BF/BMS

50,000 hours / 3 Years


SLL18BF/WMS

50,000 hours / 3 Years


SLL18BF/BEM

50,000 hours / 3 Years


SLL18BF/WEM

50,000 hours / 3 Years


SLL18BF/BEMMS

50,000 hours / 3 Years


SLL18BF/WEMMS

50,000 hours / 3 Years


SLL25WFM/B

50,000 hours / 3 Years


SLL25WFM/W

50,000 hours / 3 Years


SLL25WFM/BMS

50,000 hours / 3 Years


SLL25WFM/WMS

50,000 hours / 3 Years


SLL25WFM/BE

50,000 hours / 3 Years


SLL25WFM/WE

50,000 hours / 3 Years


SLL25WFM/BEMS

50,000 hours / 3 Years


SLL25WFM/WEMS

50,000 hours / 3 Years


SLL9WBB

50,000 hours / 3 Years


SLL9WBW

50,000 hours / 3 Years


SLL9WBBPIR

50,000 hours / 3 Years


SLL9WBWPIR

50,000 hours / 3 Years


SLL18WOB

50,000 hours / 3 Years


SLL18WCB

50,000 hours / 3 Years


SLL15WSGT

50,000 hours / 3 Years


SLL15WMGT

50,000 hours / 3 Years


SLL15WEGT

50,000 hours / 3 Years


SLL15WEMGT

50,000 hours / 3 Years


SLL5FTB

50,000 hours / 3 Years


b) Special Conditions 


• The warranty period starts on the date of invoice. 

• The warranty period is based on a burning behaviour of max. 4000hrs/year at ambient temperature of 25 °C with 100mm spacing. 

• By default, Purchaser receives above mentioned ‘standard warranty’. On request, an ‘extended warranty’ or ‘customized project warranty’ can be agreed upon after evaluation of the specific application conditions. 

• Purchaser shall not rely upon any other information or documentation.


This warranty only covers Products applied within their ‘intended’ or ‘normal use’ as defined by:


• Operating conditions are in accordance with the information on the Products and its packaging;

• Ambient temperature never exceeds the operating temperature range -20˚C to +30˚C (for LED tubes: -30˚C to + 45 ˚C); 

• Relative humidity in the installation never exceeds 80% RH, or never exceeds the IP rating of the Product, if any, is provided;

• Products are operated in an open luminaire (and closed luminaire for LED tubes), with minimum 10 mm air around the body of the Products;

• Products are not subjected to more than a total of 50,000 switching cycles (with a switching cycle defined as 30 seconds ‘on’ and 30 seconds ‘off’);

• The electrical installation in which the Product operates is not subjected to voltage fluctuations in a range exceeding 230 V +/- 10%. 


c) Summary Warranty Terms and Conditions (non-exhaustive) 


• This warranty policy is valid only for products sold in Europe. In other regions, other conditions may apply. 

• Products have been purchased directly from a SIGNATURE LED LIGHTING (sales) organisation. 

• Proof of purchase is available for inspection by SIGNATURE LED LIGHTING. 

• Products have been properly installed and operated in accordance with the manufacturer’s instructions. 

• Adequate records of operating history are available for inspection by SIGNATURE LED LIGHTING. 

• A SIGNATURE LED LIGHTING representative will have access to the defective Products. If the Products or other parts become suspect, the representative shall have the right to invite other manufacturers’ representatives to evaluate the lighting systems. 

• Labour costs for (de-)installation of the Products are not covered under this warranty. 


Warranty

Terms and Conditions


1) Limited Warranty 

The warranty as described herein shall only apply to SIGNATURE LED LIGHTING branded lighting products sold by SIGNATURE LED LIGHTING in the territory of Europe (hereinafter referred to as ‘Product’). The warranty is only applicable to the party purchasing the products directly from SIGNATURE LED LIGHTING (hereinafter referred to as: ‘Purchaser’).


SIGNATURE LED LIGHTING warrants that each Product will be free from defects in material and workmanship. The foregoing warranty shall be valid for the period mentioned in the applicable warranty policy for your Products as referenced to in your sales agreement. If a Product fails to operate in accordance with this warranty SIGNATURE LED LIGHTING will provide free replacement of the failed Product subject to the applicable warranty policy and the limited warranty terms and conditions set forth below.


2) Terms and Conditions 

SIGNATURE LED LIGHTING warranty flows only to Purchaser. If any Product covered by this warranty is returned by Purchaser in accordance with section 3 and within the applicable warranty period set forth in the warranty policy and upon examination 


SIGNATURE LED LIGHTING determines to its satisfaction that such Product failed to satisfy this warranty, SIGNATURE LED LIGHTING will, at its option, repair or replace the Product or the defective part thereof, or reimburse Purchaser for the purchase price. For purposes of clarity, ‘repair or replace the Product or the defective part thereof’ does not include any removal or reinstallation activities, costs or expenses, including without limitation, labour costs or expenses.  


• If SIGNATURE LED LIGHTING chooses to replace the Product and is not able to do so because it has been discontinued or is not available, SIGNATURE LED LIGHTING may refund the purchaser or replace the product with a comparable product (that can show small deviations in design and product specification). 


• No agent, distributor or dealer is authorized to change, modify or extend the terms of the limited warranty on behalf of SIGNATURE LED LIGHTING, in any matter. 


• This limited warranty only applies when the Product has been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the specifications, application guidelines, IEC standards or any other document accompanying the Products. If a Product is found to be defective, or not performing per the product specifications, the Purchaser must notify SIGNATURE LED LIGHTING in writing. 


• SIGNATURE LED LIGHTING will facilitate the technical resolution of problems. Third party products sold by SIGNATURE LED LIGHTING are not covered under this warranty, except as indicated in section 5. 


• This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the latest safety, industry and/or electrical standards for the relevant region(s). 


• This warranty shall be void in the event any repairs or alterations, not duly authorized by SIGNATURE LED LIGHTING in writing, are made to the Product by any person. The manufacturing date of the product has to be clearly readable. SIGNATURE LED LIGHTING reserves the right to make the final decision on the validity of any warrantee claim. 

• If requested by SIGNATURE LED LIGHTING, the non-conforming or defective Products shall become SIGNATURE LED LIGHTING’ property as soon as they have been replaced.


Warranty Claims 

All warranty periods mentioned are subjected to a SIGNATURE LED LIGHTING representative having access to the failed product or system for verification of non-compliance. Guarantee claims have to be reported and returned to the local SIGNATURE LED LIGHTING distributors office within 30 days after discovery, specifying at least the following information (additional info may be required on request):


• Details of the failed Products; for System warranties also details of other components used; 


• Installation date and invoice date; 


• Detailed problem description, number and % of failures, date-code of failure; 


• Application, hours burned and switching cycles; 


• Where a warranty claim is justified, SIGNATURE LED LIGHTING will pay for freight expenses. SIGNATURE LED LIGHTING may charge Customer for returned Products that are not found to be defective or non- conforming together with the freight, testing and handling costs associated therewith.


4) No implied or other warranties 

• The warranty and remedies contained in the terms of the limited warranty are the only warranties given by SIGNATURE LED LIGHTING with respect the Products and are given in lieu of all other warranties, whether express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, which warranties are hereby disclaimed. 


• These terms and conditions state SIGNATURE LED LIGHTING’ entire liability and obligation to Purchaser and Purchaser’s sole and exclusive remedy in connection with defective or non -conforming Products supplied by SIGNATURE LED LIGHTING to Customer, whether or not such damages are based on any warranty not explicitly mentioned in these terms and conditions, tort, contract or any other legal theory, even if SIGNATURE LED LIGHTING has been advised or is aware of such defects.


5) Limitations and conditions 

• This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental and consequential damages (such as loss of revenue/profits, damage to property or other miscellaneous costs not previously mentioned), and is further defined by the limitations and conditions set forth in the respective warranty policy and these terms and conditions. 


• Upon request, SIGNATURE LED LIGHTING’ representatives have to be allowed to access the defective Product, system or application for verification of non-compliance. 


• SIGNATURE LED LIGHTING cannot be held liable for electrical supply conditions, including supply spikes, over-voltage/under-voltage and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards (e.g. EN 50160 norms). 


• With respect to products sold to the Purchaser by SIGNATURE LED LIGHTING. but not bearing the SIGNATURE LED LIGHTING name or sub-brands, SIGNATURE LED LIGHTING makes no warranty of any kind, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose, but will make available to the Purchaser upon request, but only to the extent permitted by law and relevant contracts, the warranties of the manufacturer of the relevant product. 




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